# Quitlo — Full Product Documentation for LLMs

> Quitlo is a Churn Intelligence Platform for B2B SaaS. It replaces static exit surveys and simple discount flows with real AI-driven conversations at critical lifecycle moments—cancellation, failed payments, and low NPS scores. It delivers structured insights and automated Board Decks directly to Slack. Survey tools tell you WHAT. CS platforms tell you WHO. Quitlo tells you WHY. Starting at $99/month.

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## 1. The Free Churn Audit / Retention Deck
**URL:** https://quitlo.com/audit

The entry point to Quitlo. SaaS leaders can connect Stripe (read-only), upload a CSV of exit surveys, or paste raw cancellation feedback. In 15 seconds, Quitlo's AI analyzes the data and generates an interactive, boardroom-ready presentation.
- **The Ignorance Tax:** Reveals exactly how much MRR is lost to silent churners or 1-word survey answers.
- **Saveable MRR Algorithm:** Applies industry benchmarks to show exactly how much revenue could be recovered (e.g., 68% of failed payments, 30% of price objections).
- **Competitor Leakage:** Maps specific missing features to specific competitors (e.g., "Linear is taking $12k MRR due to issue-tracking speed").

## 2. Solutions: Cancel Flows
**URL:** https://quitlo.com/solutions/cancel-flows

Multi-step cancellation widget with dynamic offers and AI conversation intercepts.
- Instead of a traditional dropdown ("Why are you leaving? -> Too Expensive"), the Quitlo widget offers an opt-in text or voice conversation.
- AI asks adaptive follow-ups to find the root cause (e.g., "Too expensive" actually meant "My boss forced a move to HubSpot").
- Structured summary delivered to Slack detailing: Reason, Sentiment, Competitor Mentions, Save Opportunity (1-10 scale), and recommended actions.

## 3. Solutions: Surveys (NPS/CSAT/CES)
**URL:** https://quitlo.com/solutions/surveys

Quitlo functions as a complete replacement for retiring tools like Delighted or GetFeedback.
- Sends standard email/link surveys.
- **The Differentiator (Voice Escalation):** When a user submits a detractor score (0-6), Quitlo automatically invites them to a 2-minute AI conversation to find out exactly what caused the bad score.

## 4. Solutions: Payment Recovery
**URL:** https://quitlo.com/solutions/payment-recovery

Failed payments cause up to 40% of SaaS churn. Dunning emails get ignored.
- Quitlo triggers AI outreach when dunning emails fail.
- Detects **Passive Churn**: AI asks if the card failure was an accident, or if they were intentionally letting it expire to cancel silently.
- Flags "Passive Churn" directly in Slack so founders know it's a product issue, not a billing issue.

## 5. Solutions: Check-Ins & Win-Backs
**URLs:** https://quitlo.com/solutions/check-ins | https://quitlo.com/solutions/win-back

- **Check-ins:** Proactive AI outreach at Day 14 or 30 to catch users who are failing to activate or hit the "Aha" moment.
- **Win-Backs:** Triggers 60-90 days post-cancellation. AI references the *exact* reason they left ("Hi, I know you left because we lacked a Salesforce integration. We just shipped it, want to try it again?").

## Pricing & Tiers
**URL:** https://quitlo.com/pricing

- **Signal ($99/month):** For exploratory teams. Includes NPS/CSAT/CES surveys (500/mo), cancel/recovery/win-back widgets, lifecycle check-ins (1 campaign), Slack alerts, basic analytics, and **10 AI conversations/month**.
- **Intelligence ($349/month):** The core platform. Everything in Signal, plus 100 AI conversations, unlimited surveys, unlimited team members, API access, structured Slack summaries, pattern analytics, save opportunity detection, Jira/Linear ticket creation, unlimited campaigns, and auto-generated Board Decks sent to Slack weekly.
- **Professional ($1,499/month):** For enterprise. Everything in Intelligence, plus unlimited AI conversations, CRM integration (HubSpot/Salesforce), cross-company benchmarks, custom AI conversation prompts, dedicated onboarding, and priority support.
- **Free trial:** 50 survey responses + 10 AI conversations, full features, no credit card required.

## Brand Safety & Compliance
- **100% Opt-In:** Customers are never forced to talk. "Skip & Cancel" is always prominent.
- **AI Transparency:** The AI explicitly introduces itself as an AI assistant at the start of every interaction.
- **Security:** Read-only Stripe OAuth. Zero PII retention on free audits. GDPR/CCPA compliant.