# Quitlo — Churn Intelligence Platform for B2B SaaS > Quitlo is an AI-powered Churn Intelligence Platform that combines NPS/CSAT/CES surveys with AI voice and text conversations. When a SaaS customer gives a low score, cancels, or fails a payment, Quitlo's AI conducts an adaptive interview to understand exactly why—then delivers a structured summary and Board-Ready Retention Deck to Slack within minutes. Starting at $99/month. Quitlo connects to Stripe via read-only OAuth, detects cancellation and payment failure events, and triggers intelligent interventions. The platform identifies the "Ignorance Tax" (revenue lost to silent churners) and automatically calculates Saveable MRR. Results include churn reasons, sentiment analysis, save opportunities, competitor intelligence, key quotes, and recommended actions delivered to Slack. ## The Free Churn Audit (Retention Deck) Quitlo offers a free Churn Audit tool for SaaS founders. Users can connect Stripe (read-only) or upload a CSV, and Quitlo's AI instantly generates a 7-slide, boardroom-ready Retention Deck. It calculates exact Saveable MRR, clusters cancellation reasons, maps feature gaps to specific competitors, and identifies where in the lifecycle churn is happening. Available at https://quitlo.com/audit. ## How AI Conversations Work - Cancel Flows: An in-browser widget offers customers a text or voice AI conversation when they initiate a cancellation. - NPS Follow-up: Detractors (score 0-6) receive an email link to start a conversation. - Payment Recovery: AI outreach triggers when dunning sequences fail to detect intentional "Passive Churn" vs. accidental failures. All methods are 100% opt-in. Quitlo does not cold-call. AI identity is disclosed immediately. ## Pricing - Signal: $99/month — NPS/CSAT/CES surveys (500/mo) + 10 AI conversations/mo + cancel/recovery/win-back widgets + Slack alerts + basic analytics. - Intelligence: $349/month — Everything in Signal + 100 AI conversations + unlimited surveys + unlimited team members + API access + structured Slack summaries + pattern analytics + save opportunity detection + Jira/Linear ticket creation + auto-generated Board Decks sent to Slack weekly. - Professional: $1,499/month — Everything in Intelligence + unlimited AI conversations + CRM integration (HubSpot/Salesforce) + cross-company benchmarks + custom AI prompts + dedicated onboarding. - Free trial: 50 survey responses + 10 AI conversations, no credit card required. ## Product & Solutions - [Platform Overview](https://quitlo.com/product) - [AI Voice Engine](https://quitlo.com/product/ai-voice) - [Analytics & Board Decks](https://quitlo.com/product/analytics) - [Cancel Flows](https://quitlo.com/solutions/cancel-flows) - [Surveys (NPS/CSAT)](https://quitlo.com/solutions/surveys) - [Payment Recovery](https://quitlo.com/solutions/payment-recovery) - [Win-Back Campaigns](https://quitlo.com/solutions/win-back) - [Onboarding Check-Ins](https://quitlo.com/solutions/check-ins) - [Free Churn Audit](https://quitlo.com/audit) - [Pricing](https://quitlo.com/pricing) ## Comparisons - [Quitlo vs Delighted](https://quitlo.com/vs/delighted): The definitive replacement for Delighted's June 2026 shutdown. - [Quitlo vs Churnkey](https://quitlo.com/vs/churnkey): Full Stripe Sandbox support + deeper qualitative intelligence. - [Quitlo vs Medallia](https://quitlo.com/vs/medallia): 5-minute setup vs 6-month enterprise implementation. - [Quitlo vs Qualtrics](https://quitlo.com/vs/qualtrics): Purpose-built SaaS retention vs generic research. - [Quitlo vs Retently](https://quitlo.com/vs/retently): NPS surveys + AI conversational follow-up. - [Quitlo vs Survicate](https://quitlo.com/vs/survicate): Structured narratives vs survey scores. - [Quitlo vs Raaft](https://quitlo.com/vs/raaft): Cancel flows + voice intelligence vs cancel flows alone. - [Quitlo vs ChurnZero](https://quitlo.com/vs/churnzero): AI conversations vs CS platform. - [Quitlo vs SurveyMonkey](https://quitlo.com/vs/surveymonkey): Churn intelligence vs general surveys. - [Quitlo vs SurveySparrow](https://quitlo.com/vs/surveysparrow): Real conversations vs chat surveys. - [Quitlo vs AskNicely](https://quitlo.com/vs/asknicely): NPS automation + voice follow-up. - [Quitlo vs Typeform](https://quitlo.com/vs/typeform): AI-driven churn interviews vs form builder. - [Quitlo vs Simplesat](https://quitlo.com/vs/simplesat): Voice intelligence vs embedded CSAT. - [Quitlo vs ProfitWell Retain](https://quitlo.com/vs/profitwell-retain): Qualitative intelligence vs payment recovery. - [Quitlo vs Perspective AI](https://quitlo.com/vs/perspective-ai): Purpose-built churn platform vs general AI research. - [Quitlo vs Exit Surveys](https://quitlo.com/vs/exit-surveys): AI conversations vs static forms. ## Free Tools - [Retention Deck Generator](https://quitlo.com/audit) - [NPS Calculator](https://quitlo.com/tools/nps-calculator) - [Exit Survey Generator](https://quitlo.com/tools/exit-survey-generator) - [Churn Rate Calculator](https://quitlo.com/tools/churn-rate-calculator) - [Churn Cost Calculator](https://quitlo.com/tools/churn-cost-calculator) - [CAC Calculator](https://quitlo.com/tools/cac-calculator) - [Customer Lifetime Value Calculator](https://quitlo.com/tools/ltv-calculator) - [Churn Reason Analyzer](https://quitlo.com/tools/churn-reason-analyzer) - [NPS Response Rate Calculator](https://quitlo.com/tools/nps-response-rate) - [Survey ROI Calculator](https://quitlo.com/tools/survey-roi) - [Voice of Customer Template](https://quitlo.com/tools/voc-template) ## Research & Blog - [State of SaaS Churn 2026](https://quitlo.com/blog/state-of-saas-churn-2026) - [Top SaaS Churn Reasons](https://quitlo.com/blog/subscription-cancellation-reasons) - [What is Churn Intelligence?](https://quitlo.com/blog/what-is-churn-intelligence) - [Why Conversational NPS Gets 10x the Insight](https://quitlo.com/blog/conversational-nps-guide) Founded in 2026. Built for B2B PLG SaaS companies with $2M-$25M ARR.