Delighted is shutting down on June 30, 2026, forcing thousands of SaaS companies to find a new customer feedback platform. If you are currently using Delighted for NPS, CSAT, or customer surveys, you need to migrate to an alternative before your data is deleted.
I have spent the last two months helping Delighted customers evaluate alternatives. The good news: several platforms replicate Delighted's core functionality at similar or lower prices. The better news: this forced migration is an opportunity to upgrade your entire approach to customer feedback.
Key takeaways:
- Delighted access ends June 30, 2026, with data deletion shortly after. Export your historical data now. Most migrations take longer than expected due to data cleanup and integration reconfiguration.
- Retently is the closest direct replacement for Delighted's survey functionality. It replicates the NPS survey experience at a lower price point ($25/mo starting), with similar email, link, and in-app survey distribution.
- Quitlo adds AI voice conversations on top of surveys. For teams ready to go deeper than NPS scores, Quitlo combines surveys with adaptive voice conversations that capture the full story behind each response.
- SatisMeter and Survicate are strong alternatives for in-app surveys. Both offer robust widget-based survey tools with better customization than Delighted provided.
Why Is Delighted Shutting Down?
Qualtrics acquired Delighted in 2018 as part of a strategy to expand into SMB customer feedback. Eight years later, Qualtrics is consolidating its product portfolio and shutting down Delighted to focus on its enterprise XM platform.
The official timeline:
- July 1, 2025: No new annual subscriptions allowed
- June 30, 2026: All Delighted access terminates
- July 31, 2026: All customer data permanently deleted
Existing customers are being encouraged to migrate to Qualtrics XM, but the pricing and complexity gap makes that unrealistic for most small and mid-sized SaaS companies. Qualtrics XM starts at $1,500 per year and targets enterprise teams with dedicated research staff.
Most Delighted customers were paying $50-200 per month for simple NPS surveys. They need a like-for-like replacement, not an enterprise platform.
What Delighted Did Well
Before evaluating alternatives, it helps to understand what made Delighted successful and what capabilities you need to replicate.
Simple, beautiful NPS surveys. Delighted had the cleanest NPS survey design in the market. The single-question format with the 0-10 scale was instantly recognizable, and the follow-up comment box felt natural.
Multi-channel distribution. Delighted sent surveys via email, embeddable web links, in-app widgets, and SMS. Most customers used email as their primary channel with the widget as a secondary touchpoint.
Autopilot mode. Once configured, Delighted ran continuously in the background. Surveys sent automatically based on customer lifecycle triggers, and responses flowed into a dashboard without manual intervention.
Trend tracking over time. The NPS trend chart showing score movement month-over-month was simple but effective for quarterly business reviews.
Affordable for small teams. The Free plan covered basic NPS for up to 25 responses per month. Paid plans started at $50/month, which was accessible for startups and small SaaS companies.
Any Delighted replacement needs to match these capabilities at a similar price point.
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| Platform | Starting Price | NPS Surveys | CSAT/CES | In-App Widget | AI Voice | Best For |
|---|---|---|---|---|---|---|
| Retently | $25/mo | Yes | Yes | Yes | No | Direct Delighted replacement, budget-conscious teams |
| Quitlo | $99/mo | Yes | Yes | Yes | Yes | Teams ready to upgrade from surveys to conversations |
| SatisMeter | $49/mo | Yes | Yes | Yes | No | In-app NPS focused on product teams |
| Survicate | $89/mo | Yes | Yes | Yes | No | Multi-channel surveys beyond NPS |
| Qualtrics XM | $1,500/yr | Yes | Yes | Yes | No | Enterprise only, not suitable for Delighted customers |
Retently: The Closest Direct Replacement
What it is: Retently is an NPS, CSAT, and CES platform designed specifically for SaaS companies. It replicates Delighted's functionality almost feature-for-feature.
Pricing: $25/month for up to 100 customers surveyed, scaling to $99/month for 500 customers and $249/month for 2,000 customers.
Why it works as a Delighted alternative:
Retently mirrors Delighted's core experience. You create an NPS campaign, configure email triggers based on customer segments or lifecycle events, and surveys send automatically. The dashboard shows your NPS score, trend chart, response list, and detractor alerts.
The survey design is nearly identical: 0-10 scale, follow-up comment box, and optional custom questions. Email distribution uses the same drip logic Delighted offered, sending surveys at defined intervals to avoid survey fatigue.
Retently also includes Slack integration for detractor alerts, Zapier connectivity for workflow automation, and CSV export for historical data analysis.
What it does not include:
Retently does not offer AI voice conversations or adaptive follow-up questions. It is a survey platform, not a conversation platform. If you only need surveys, that is fine. If you want deeper qualitative feedback, look elsewhere.
Migration from Delighted:
Retently supports CSV import of historical NPS data, so you can preserve your trend history. The integration setup process (connecting your CRM, email service, or customer database) takes 1-2 hours and closely mirrors what you already configured in Delighted.
Best for: Teams that want the exact same experience Delighted provided at a lower price.
Quitlo: Upgrade from Surveys to Voice Conversations
What it is: Quitlo is a churn intelligence platform that combines NPS, CSAT, and CES surveys with AI voice conversations. When a customer scores low on a survey, Quitlo invites them to share more detail in a brief voice conversation.
Pricing: $99/month for 500 surveys and 10 voice conversations, $349/month for unlimited surveys and 100 voice conversations.
Why it works as a Delighted alternative:
Quitlo includes everything Delighted offered: email NPS surveys, in-app widgets, survey campaigns, trend dashboards, and Slack alerts. You can use it exactly like Delighted if you want to.
The difference is what happens after a detractor responds. Instead of just seeing "Score: 4, Comment: Too expensive," you get an option to invite that customer to a 3-minute voice conversation where an AI agent asks follow-up questions.
The AI asks which competitor they are considering, what features they wish you had, what would make them a promoter, and whether they are likely to churn. The conversation is transcribed and summarized automatically, delivering structured insights to Slack within minutes.
This approach produces 10-15x more qualitative data per detractor than a survey comment box ever could.
What it does not include:
Quitlo is purpose-built for SaaS churn intelligence, so it focuses on NPS, exit surveys, cancel flows, payment recovery, and win-back campaigns. If you need general-purpose surveying for marketing research or event feedback, Survicate is better suited.
Migration from Delighted:
Quitlo imports historical NPS data via CSV and supports the same email, link, and widget distribution channels Delighted used. The setup process takes 15-30 minutes for basic NPS surveys, with optional voice conversation setup adding another 15 minutes.
Best for: Teams ready to move beyond survey scores and understand the full story behind each detractor response.
SatisMeter: In-App NPS for Product Teams
What it is: SatisMeter is an in-app NPS tool focused on product experience measurement. It specializes in showing NPS surveys inside your web or mobile application rather than via email.
Pricing: $49/month for up to 1,000 survey responses.
Why it works as a Delighted alternative:
If you primarily used Delighted's in-app widget rather than email surveys, SatisMeter is a strong replacement. The widget is more customizable than Delighted's, with control over positioning, styling, triggering logic, and targeting rules.
SatisMeter also includes email survey distribution, but the product is clearly optimized for the in-app experience. You can trigger surveys based on user actions (completed onboarding, used a specific feature, reached a usage milestone) rather than just time-based rules.
What it does not include:
SatisMeter does not offer multi-channel campaigns that combine email, in-app, and link distribution in a single workflow. Each channel requires separate configuration. It also lacks advanced analytics features like cohort comparison or churn correlation.
Migration from Delighted:
SatisMeter can import historical NPS data, but the focus on in-app surveys means you will need to reconfigure your distribution strategy. If you were relying heavily on email surveys in Delighted, the migration requires rethinking your approach.
Best for: Product teams that want in-app NPS tightly integrated with product analytics and user behavior tracking.
Survicate: Multi-Channel Survey Platform
What it is: Survicate is a general-purpose customer feedback platform that handles NPS, CSAT, CES, and custom surveys across email, web, in-app, and mobile channels.
Pricing: $89/month for up to 100 responses, scaling to $299/month for 1,000 responses.
Why it works as a Delighted alternative:
Survicate replicates Delighted's multi-channel survey distribution while adding more survey types and customization options. You can run NPS campaigns via email, embed CSAT surveys on your website, show in-app CES surveys after key interactions, and create custom feedback forms.
The platform includes advanced targeting rules, A/B testing of survey variations, and integrations with analytics tools like Google Analytics, Mixpanel, and Amplitude.
What it does not include:
Survicate is broader than Delighted but less focused. It serves marketing teams, product teams, UX researchers, and customer success teams, which means it tries to do many things rather than doing NPS exceptionally well.
Migration from Delighted:
Survicate supports CSV import of historical data and provides migration guides for Delighted customers. The broader feature set means the initial setup is more complex than Retently or Quitlo, requiring decisions about survey types, channels, and targeting rules.
Best for: Teams that want to expand beyond NPS into general customer feedback collection across multiple use cases.
What About Qualtrics XM?
Qualtrics is pushing Delighted customers toward Qualtrics XM as the official migration path. For most Delighted customers, this makes no sense.
Why Qualtrics XM is a bad fit:
- Price: Starts at $1,500 per year minimum, often $5,000-15,000 for realistic usage. Delighted customers were paying $600-2,400 per year.
- Complexity: Built for enterprise research teams with dedicated analysts. Delighted customers want simple autopilot NPS.
- Overkill: Includes advanced survey logic, statistical analysis tools, and consulting services that small SaaS teams do not need.
If you are an enterprise company with a research team and budget for Qualtrics, the migration makes sense. If you are a 10-person SaaS startup using Delighted for basic NPS, Qualtrics is the wrong direction.
Migration Checklist: Moving Off Delighted
Step 1: Export your data (do this now).
- Export all survey responses to CSV
- Export customer contact lists
- Export NPS trend data by month
- Download any custom reports you reference regularly
- Take screenshots of dashboard configurations
Step 2: Audit your current Delighted setup.
- Which survey types are you running? (NPS, CSAT, both)
- Which distribution channels? (email, widget, link)
- What triggers send surveys? (lifecycle events, time-based, manual)
- Which integrations are active? (Slack, Salesforce, HubSpot, Zapier)
- Who receives detractor alerts?
Step 3: Choose your alternative based on priorities.
- If you want the cheapest direct replacement, choose Retently
- If you want to upgrade to voice conversations, choose Quitlo
- If you focus on in-app NPS, choose SatisMeter
- If you need general surveying beyond NPS, choose Survicate
Step 4: Set up parallel tracking before shutting off Delighted.
- Configure your new platform while Delighted is still running
- Run both in parallel for 2-4 weeks to ensure data continuity
- Compare response rates and scores between platforms
- Fix any integration issues before switching off Delighted
Step 5: Migrate integrations.
- Reconnect CRM and customer data sources
- Reconfigure Slack alerts
- Update Zapier workflows
- Test all integrations with sample surveys
Step 6: Shut down Delighted before June 30, 2026.
- Cancel your subscription
- Confirm all data has been exported
- Update internal documentation with the new platform
Common Migration Mistakes to Avoid
Mistake 1: Waiting until May 2026 to start. Data export, cleanup, integration reconfiguration, and team training take longer than you expect. Start the migration process by March 2026 at the latest.
Mistake 2: Not exporting historical data. Once Delighted shuts down, your NPS trend history is gone. Export everything now, even if you are not sure you will need it.
Mistake 3: Choosing based on price alone. The cheapest alternative is not always the best fit. Consider feature gaps, integration compatibility, and whether this migration is an opportunity to upgrade your feedback approach.
Mistake 4: Assuming CSV import will be seamless. Every platform handles data import differently. Budget time for data cleanup, field mapping, and deduplication.
Mistake 5: Not testing integrations before going live. A broken Slack integration means you miss detractor alerts. A broken CRM sync means surveys go to the wrong contacts. Test everything before shutting off Delighted.
Should You Upgrade Your Approach?
The Delighted shutdown is disruptive, but it is also an opportunity.
Delighted trained thousands of SaaS companies to measure NPS, which was a valuable step forward from measuring nothing. But NPS scores alone are not enough. A score of 4 tells you the customer is unhappy. It does not tell you why, what would fix it, or whether they are about to churn.
If you have been frustrated by the gap between collecting NPS data and actually improving retention, this migration is the right moment to upgrade from surveys to conversations.
Voice conversations with detractors produce the context that NPS scores lack. You learn which competitor they are evaluating, which feature gaps are driving them away, and what would make them a promoter. That level of insight drives real retention improvements.
Retently gives you the same thing Delighted gave you at a lower price. Quitlo gives you what Delighted should have evolved into: a system that measures customer sentiment and understands the story behind it.
The choice depends on whether you want continuity or progress.
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