Comparison
ProfitWell recovers failed payments. Quitlo recovers lost understanding.
Payment recovery meets AI exit interviews
ProfitWell Retain (now Paddle Retain) focuses on involuntary churn: failed payments and card expirations. Quitlo focuses on voluntary churn, understanding WHY customers choose to leave.
Feature comparison
Feature
ProfitWell Retain
Quitlo
Payment recovery
Voluntary churn insights
AI voice follow-up
NPS/CSAT/CES surveys
Cancel flow widget
Dunning emails
Credit card retry logic
Slack summaries
Ticket creation (Jira/Linear)
Analytics
Starting price
Starting price
Performance-based
$99/mo
What ProfitWell Retain does well
- Excellent at recovering failed payments
- Performance-based pricing (low risk to try)
- Deep payment analytics and dunning optimization
- Paddle/Stripe native integration
Where Quitlo differs
- Focuses on voluntary churn: why customers actively choose to leave
- AI voice conversations capture the real story behind cancellations
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- Pattern analytics that reveal systemic issues across churn conversations
- NPS/CSAT/CES surveys included for ongoing feedback collection
Who should use what
Choose ProfitWell Retain if you
- Your biggest churn problem is failed payments and expired cards
- Want performance-based pricing with no upfront cost
- Need dunning email optimization and credit card retry logic
Choose Quitlo if you
- Your biggest churn problem is customers actively choosing to cancel
- Want AI voice conversations that uncover the real reasons behind churn
- Need NPS/CSAT surveys alongside AI-powered retention insights
- Want structured Slack summaries with competitive intel and save opportunities
The Quitlo Difference
ProfitWell Retain tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
Absolutely. ProfitWell Retain handles involuntary churn (failed payments). Quitlo handles voluntary churn (understanding why customers choose to leave). They complement each other.
ProfitWell Retain (now Paddle Retain) focuses on recovering failed payments, which is involuntary churn. Quitlo focuses on understanding why customers voluntarily choose to cancel through AI voice conversations.
ProfitWell Retain uses performance-based pricing where you pay a percentage of recovered revenue. Quitlo is a flat $99/mo regardless of how many conversations happen. Different models for different problems.
Payment recovery is on Quitlo's roadmap but not available today. Currently, Quitlo focuses on voluntary churn intelligence: the customers who actively chose to cancel. For failed payment recovery, ProfitWell Retain remains the better tool.
Both are relatively quick to set up with Stripe. Quitlo takes about 5 minutes. Connect Stripe and AI voice conversations are triggered automatically when customers cancel their subscription.
ProfitWell Retain addresses involuntary churn: expired cards, failed charges, and payment issues. Quitlo addresses voluntary churn: customers who actively decide to leave. Together they cover the full churn picture.
Quitlo currently integrates natively with Stripe. Since ProfitWell was acquired by Paddle, Retain has deep Paddle integration. If you're on Paddle, you can use Retain for payment recovery and Quitlo for voluntary churn insights via Stripe or manual triggers.
Related reading
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50 surveys + 10 voice conversations. Free. No credit card required.