A score tells you nothing. A conversation tells you everything.
They gave you a 3. Now find out why.
Quitlo calls NPS detractors within minutes of submitting a low score, has a real conversation about what's wrong, and delivers a structured summary to Slack — before they churn.
From engineers who built software for
AI:
“You gave us a 3 recently — I'd love to understand what's behind that score.”
This is a live AI voice agent. Press play and speak. It will respond in real time.
Built for SaaS teams who are tired of numbers without context.
No credit card required
This is what happened 3 minutes after a customer submitted an NPS score of 3.
Hi, this is Alex calling on behalf of Dashwise. You recently shared some feedback with us — a 3 out of 10 — and I’d really love to understand what’s going on. Do you have about 3 minutes?
Yeah, sure. I wasn’t even sure anyone would read that.
We take it seriously. So tell me — what’s driving that score?
Honestly, the dashboard is fine for basic stuff. But we upgraded to the Growth plan specifically for the cohort analysis, and it’s... not great. The data takes forever to load and half the time the segments don’t match what we see in Shopify.
Feature-specific frustration — cohort analysis on Growth plan
So the cohort analysis was the reason you upgraded, but it’s not delivering. How long has that been an issue?
Since we upgraded, basically. Like two months. I’ve just been exporting data and doing cohort stuff in Google Sheets instead, which defeats the purpose.
Paying for Growth tier but working around core feature for 2 months
Two months of working around it — that’s significant. Have you reached out to support about the cohort data issues?
I filed a bug report a month ago. Got a “we’re looking into it” response. Nothing since.
And at this point, are you considering alternatives, or is this something where if the cohort analysis actually worked, you’d be happy?
If it worked, I’d be a 9 out of 10 honestly. Everything else is great. It’s literally just this one feature that I’m paying extra for and not getting.
Would become promoter if one feature fixed — clear, actionable
That’s really helpful. Sounds like the product is great except for the thing you specifically upgraded for. Is there anything else factoring in?
No, that’s it. Fix the cohort analysis and you’ve got a happy customer.
I appreciate you being so direct. This is exactly the kind of feedback that actually leads to changes. Thanks for taking the time.
Yeah, no problem. Hope it helps.
This customer was about to churn over one fixable feature. Their NPS score said “3.” Their conversation said “fix this one thing and I'm a 9.”
Three minutes after the call ended, this appeared in #nps-insights:
Every detractor. Every story behind the score. Before they leave.
NPS tells you who's unhappy. It doesn't tell you why.
NPS score
A number between 0 and 10. No context.
You know they’re unhappy. You don’t know why.
Open-ended box
Optional text field. 90% leave it blank.
You get “it’s fine” or nothing at all.
Research firm
Deep insights — quarterly, for a handful of customers.
You learn deeply — once a quarter, if you’re lucky.
Quitlo
A real conversation within minutes. With every detractor.
You learn why, from everyone, every time.
Five minutes. Hearing from detractors by tomorrow.
Connect your NPS tool
Delighted, Typeform, or any platform.
Connect Slack
Pick your channel. Done.
Set your threshold.
Score 6 or below? 5 or below? You decide.
No configuration, no scripts to write, no interviews to schedule.
What lands in your Slack. Every time.
Detractor trigger
The specific feature, experience, or interaction driving the score
Severity level
How critical the issue is and how long it’s been building
Churn risk assessment
Are they about to leave, or is this a fixable frustration?
Support history
Have they already tried to get help? What happened?
Save opportunity
Would they become a promoter if a specific issue was fixed?
Key quote + actionable insight
Their exact words and what your team should do about it
After 30 days, the scores start making sense.
Sample data shown below — your dashboard populates as calls complete.
Top detractor triggers this month
Surprise finding
“72% of detractors said they'd become promoters if ONE specific thing was fixed. The NPS score said ‘unhappy.’ The conversation said ‘fixable.’”
Most detractors aren't lost. They're waiting for you to ask.
Detractor conversion
34%
of detractors converted to promoters after their feedback was acted on. You can't save what you can't understand.
Response time
While the frustration is still fresh
3 min
average time from NPS submission to call
$349/month. Finally know what the score means.
Everything included. No tiers. No per-seat pricing.
3 actionable insights in 14 days or you don't pay.
Need CRM integration or custom conversation types? Ask about Professional
NPS webhook (read-only) · Calls disclose AI identity · Instant opt-out
Common questions. Straight answers.
Yes — at higher rates than cold calls. They JUST submitted feedback, so a follow-up call within minutes feels responsive, not intrusive. They gave you a score because they want to be heard.
Yes, always. Full disclosure at the start of every call. Most detractors don’t care who’s asking — they care that someone is finally asking.
The AI is trained to listen, not defend. Angry detractors give the most specific, actionable feedback. The AI lets them vent, captures every detail, and closes gracefully.
Any tool that supports webhooks — Delighted, Typeform, Wootric, Satismeter, and more. If your NPS tool can send a webhook when a score comes in, Quitlo can make the call.
Most teams start with 6 and below (standard NPS detractor range). You can adjust anytime — some teams also follow up with passives (7-8) to prevent them from becoming detractors.
The standard conversation covers what’s driving the score, severity, support history, and save potential. Need custom questions? Ask about our Pro plan.
Integrates with your tools
A score is a symptom. A conversation is a diagnosis. Start listening.
Connect your NPS tool. Understand every score. $349/month.
Turn scores into stories →No credit card required · Running in 5 minutes · Cancel anytime