Comparison
Your exit survey gets 8% response. Quitlo gets the real story.
Why 8% response rates aren't enough
Traditional exit surveys, whether checkbox dropdowns or open-text forms, capture surface-level reasons from a tiny fraction of churned customers.
Feature comparison
Feature
Exit Surveys
Quitlo
NPS/CSAT/CES surveys
AI voice follow-up
Response rate
Adaptive follow-up questions
Sentiment analysis
Competitive intelligence
Slack summaries
Ticket creation (Jira/Linear)
Pattern analytics
Setup time
Starting price
Starting price
Free-$50/mo
$99/mo
What Exit Surveys does well
- Low cost or free to implement
- Familiar format for respondents
- No vendor dependency or lock-in
Where Quitlo differs
- AI voice follow-up for detractors and cancelled customers
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- One-click ticket creation from conversation insights
- Pattern analytics across all conversations
- 5-minute setup, no implementation project
Who should use what
Choose Exit Surveys if you
- Have zero budget for churn tools and need something free
- Only need basic category counts, not deep qualitative insights
- Don't have time to act on detailed feedback anyway
Choose Quitlo if you
- Want to hear the real reasons behind churn, not just checkbox categories
- Need actionable insights delivered to Slack with sentiment and competitive intel
- Want 85%+ response rates instead of 8% from email surveys
- Need pattern analytics to identify systemic issues across cancellations
The Quitlo Difference
Exit Surveys tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
Exit surveys appear at the worst moment: during cancellation. Customers click through to leave, not to give feedback. Voice conversations happen after cancellation completes, removing friction.
Exit surveys capture a checkbox click from 8% of cancelling customers. Quitlo has actual AI voice conversations that uncover the real reasons behind churn, including emotion, competitive intel, and whether the customer would come back.
Yes. Quitlo includes a cancel flow widget that can replace your existing exit survey, plus it adds AI voice follow-up and NPS/CSAT/CES surveys. You get more data from more customers in a single tool.
Exit surveys give you a dropdown selection like 'too expensive' or 'missing features.' Quitlo's AI voice conversations dig into specifics: which feature was missing, what they'll use instead, and what would bring them back.
A basic exit survey can be set up in 1-2 hours. Quitlo takes about 5 minutes. Connect Stripe and AI voice conversations trigger automatically. Plus you get structured Slack summaries without building any reporting.
Free exit surveys cost nothing but tell you almost nothing: 8% response rates with surface-level answers. Quitlo at $99/mo delivers structured insights from actual conversations, including sentiment analysis, pattern detection, and actionable ticket creation.
Yes. Quitlo includes native NPS, CSAT, and CES surveys alongside AI voice follow-up. When a customer gives a low score, the AI can automatically call them to understand the full context behind their rating.
Quitlo's cancel flow widget captures initial feedback from every customer during cancellation. The AI voice follow-up adds a deeper conversation layer for customers who are willing to talk. Together, they capture far more insight than a standalone exit survey.
Related reading
Ready to hear why they really left?
50 surveys + 10 voice conversations. Free. No credit card required.