Perspective reads what they type. Quitlo hears what they mean.

Text captures words. Voice captures tone, hesitation, emphasis, and emotion. A customer typing 'it was fine' and saying 'it was... fine' convey very different meanings.

Both use AI-powered conversations to gather customer insights. Perspective AI conducts text-based interviews. Quitlo conducts voice-based conversations, capturing emotional nuance, tone, and hesitation that text interviews miss.

For retention and churn research, yes. Quitlo adds NPS/CSAT/CES surveys, Slack summaries, and Stripe integration on top of AI conversations. For broader qualitative research beyond retention, Perspective AI's text-based approach may still be useful.

Perspective AI uses custom pricing. Quitlo starts at $99/mo with transparent pricing that includes AI voice conversations, surveys, Slack summaries, and ticket creation. No sales call required to get started.

Quitlo takes about 5 minutes. Connect Stripe and AI voice conversations trigger automatically on cancellation. Perspective AI requires configuring interview guides and distribution, which varies in setup time.

Voice conversations capture a richer signal. Customers share more openly when speaking than typing, and Quitlo's AI picks up on emotional cues like frustration, hesitation, and enthusiasm that text-based interviews can't detect.

Quitlo's AI voice conversations are structured around retention-specific topics: churn reasons, competitive intelligence, product feedback, and win-back potential. The output is delivered as structured Slack summaries with sentiment, key quotes, and actionable insights.

Yes. Unlike Perspective AI, Quitlo includes native NPS, CSAT, and CES surveys. The AI voice follow-up is triggered by low scores or cancellations, creating a complete feedback-to-insight loop that text-only tools can't match.