Comparison
SurveyMonkey asks questions. Quitlo has conversations.
The survey giant vs. the retention specialist
SurveyMonkey is the world's most recognized survey platform, but it's built for general-purpose research, not SaaS retention.
Feature comparison
Feature
SurveyMonkey
Quitlo
Survey types
AI voice follow-up
Retention focus
Template library
Cancel flow widget
Slack integration
Ticket creation (Jira/Linear)
Stripe integration
Sentiment analysis
Analytics
Starting price
Starting price
$25-$75/mo
$99/mo
What SurveyMonkey does well
- Massive feature set for any type of survey
- Strong brand recognition and trust
- 250+ survey templates for every use case
- Low cost for general-purpose surveys
Where Quitlo differs
- AI voice follow-up for detractors and cancelled customers
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- One-click ticket creation from conversation insights
- Pattern analytics across all conversations
- 5-minute setup, no survey design required
Who should use what
Choose SurveyMonkey if you
- Need general-purpose surveys for HR, market research, or events
- Want the lowest possible price for basic survey collection
- Need a massive template library for diverse survey types
Choose Quitlo if you
- Want to understand why SaaS customers cancel through AI voice conversations
- Need AI-powered retention insights with structured Slack delivery
- Want surveys plus voice follow-up in one purpose-built tool
- Prefer adaptive AI conversations over static survey forms
The Quitlo Difference
SurveyMonkey tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
SurveyMonkey is great for general surveys, but exit surveys get 8% response rates. Quitlo's AI voice conversations reach the customers who would never fill out a form.
SurveyMonkey is a general-purpose survey platform for any type of research. Quitlo is an AI-powered retention insights tool purpose-built for SaaS. It uses AI voice conversations to understand why customers leave and delivers structured insights to Slack.
For retention-specific surveys (NPS, CSAT, CES, exit feedback), yes. For general-purpose research, employee surveys, or market research, SurveyMonkey's breadth is hard to beat. Many teams use SurveyMonkey for broad research and Quitlo for churn intelligence.
SurveyMonkey ranges from $25-$75/mo for survey building. Quitlo is $99/mo and includes AI voice follow-up, NPS/CSAT/CES surveys, Slack summaries, and ticket creation. Everything you need for retention insights in one tool.
Building an effective SurveyMonkey exit survey requires designing questions, testing flows, and managing distribution. Quitlo takes about 5 minutes. Connect Stripe and AI voice conversations trigger automatically on cancellation.
Quitlo takes a different approach. Instead of templates, the AI conducts adaptive conversations that follow up based on what customers actually say. This means every conversation is personalized without any template design work.
SurveyMonkey has a larger integration ecosystem for general survey workflows. Quitlo focuses on the tools SaaS retention teams use daily: Slack for summaries, Stripe for triggers, and Jira/Linear for ticket creation from insights.
Related reading
Ready to hear why they really left?
50 surveys + 10 voice conversations. Free. No credit card required.